Know What’s Next—with Loop1

Loop1 is a leading global IT Operations Management (ITOM) company specializing in the SolarWinds ITOM product offering and other complementary solutions. We help our clients to ‘Know What’s Next’ through our unique ITOM methodology L1M3 (Loop1 Monitoring Maturity Model ‘LIME’), which delivers a simplified roadmap and scorecard to enable organizations to plan, deploy and measure their digital transformation projects, and improve the value of their overall IT operations.

Headquartered in Austin TX, United States, with offices in the United Kingdom, Ireland, Germany, and Sri Lanka; the group has more than 100 employees across 4 continents, clients in more than 60 countries and 25+ SolarWinds SCP engineers, holding 130+ certifications.

We guarantee you’ll get more from your tools and your people.

Loop1 at a Glance

including our flagship SolarWinds 101, 201, and 301 multi-day classes. Training facilities in the US and UK.

SolarWinds Sales Expert (SSE) certifications held by Loop1 employees globally

SolarWinds Certified Professional (SCP) engineers,

Appointed an Elite Partner in 2022

5 Locations Worldwide

United States (HQ) | United Kingdom | Ireland | Germany | Sri Lanka

Global recognition from SolarWinds

Our Dedicated Team

With a deep bench of industry expert engineers and developers, we are able to deliver turn-key solutions or project-specific assistance. Our successful projects begin and end, with the dedicated hard work of our full-time employee engineers and service delivery teams.

Bill Fitzpatrick

Chair & Chief Executive Officer

Bio

An accomplished engineer with a gift for translating technical concepts into plain English and a sharp business sense, Bill Fitzpatrick is building on the success of Loop1 Systems to execute an ambitious vision for the future. Bill co-founded Loop1 Systems, a SolarWinds Authorized Partner, in 2009. He played an integral role in building the nearly 10-year-old business into what is today, a bustling, Austin-based company counting more than 200 of the Fortune 500 as clients. In the summer of 2017, Bill assumed full ownership of Loop1 Systems and has since laser-focused on one simple goal: to bring the truth to light for each Loop1 client.

Connect

Marispy Fitzpatrick

Co-Owner

Bio

Marispy comes from a diverse background of marketing, sales, business, and fitness, among other things, and even worked for a short time as a computer systems administrator for Loop1. When she and Bill bought out Loop1’s partner in 2017, Marispy decided it was time to step into an expanded role leading marketing and operational initiatives and discovering process improvements. Marispy eventually wants to become the “hub of the human side” of Loop1. Unofficially, she fulfills multiple roles, including finding unexpected ways to boost employee happiness. She’s particularly interested in building upon the Loop1 Cares program, which supports charitable causes important to employees.

Connect

Jason Henson

President

Bio

In January 2024, Jason Henson became Loop1's President, bringing 14 years of client-focused experience. He previously led global teams in Remote Services, Engineering, and Presales, setting high standards in consultation, recruitment, and training. Under his leadership, SolarWinds services and training flourished, with a focus on efficiency and growth. Jason advocated for industry concepts like Observability and the Loop1 Monitoring Maturity Model (L1M3). Before Loop1, he was a pivotal Sales Engineer at SolarWinds, contributing to its pre and post-IPO phases. His career began as a Network and Systems Engineer, amassing 8 years of management experience. With his purpose-driven approach, Jason is poised to steer Loop1 towards continued success in providing innovative IT Operations Management solutions globally.

Connect

Allysa Shanks

Director of Sales, NA

Connect

Glen Kershaw

Director of Sales,
EMEA & APJ

Connect

Jordan Tata

Director of Revenue Operations

Connect

Helen Owens - Pope

Director of Global Marketing

Connect

Jeff Catlin

Global Head of Engineering

Connect

Jeff Stinson

Head of Engineering,
NA

Connect

Terry Harding

Head of Engineering, EMEA

Connect

Arosh Jayamanna

Director – Enterprise Apps & APJ Operations

Connect

Tharindu Jayamaha

Head of Engineering, APJ

Connect

Misty Cuellar

Finance Manager – North America

Connect

Denise Bailey

Finance Manager, EMEA & APJ

Connect

Join The Team

Please click the link below to learn more about our current career opportunities.

Testimonials

What our clients say about us.

Doug Keyser has been fantastic and has been able to answer pretty much every question we’ve thrown at him. He's been very patient and has gone above and beyond. We have all been really impressed. We're excited to get everything set up the way we want.

John Lockett was an absolute pleasure to work with. He was insightful and diligent. He exceeded my expectations and taught me quite a bit during the engagement. His customer service and technical skills were 10/10. I would engage with your service again or recommend them to others just by this experience. Please always assign him to us for any cases.

John Lockett was wonderful to work with. He is very knowledgeable about the SolarWinds suite. I now better understand my installation and feel confident moving forward. I really have no complaints. The process was easy. Sales were punctual, and the engineer was knowledgeable and effective.

This is the second time working with Charles Hunt on a project with Loop1 and bottom line he is amazing, and the upgrade went great!!! When the time comes to do work with Loop1 engineering again on another project Charles is my guy, and I would recommend him to any other customers using the SolarWinds products. He is the best!

Thank you, Liam Moreth, for the excellent support & service during the period. A special thank you must go to Terry Kay for his availability, expertise, fine attention to detail, and general enthusiasm for the product and project. I look forward to working with Loop1 on future projects.

This has been one of the smoothest implementations for us to date! Daham, Dineth, and Tanaj were all very helpful during the project and provided excellent flexibility and support.

Bill Fitzpatrick was excellent, and I enjoyed talking with him and learning from him. Well done to all the behind-the-scenes folks too with this class. Bill was great; glad he’s back in the instructor pool.

The knowledge and guidance offered by the Loop1 team was the cherry on top for the new SolarWinds deployment.

SolarWinds Hybrid Cloud Observability

SolarWinds

Government

SolarWinds Rapid Report Card

SolarWinds Hybrid Cloud Observability

SolarWinds

Government

SolarWinds Rapid Report Card

Know What’s Next—with Loop1

Our ITOM Solutions Partners

Loop1 at a Glance

Fortune 500

5

110+

5000+

125+

38+

Appointed an Elite Partner in 2022

12+

20+

7+

5 Locations Worldwide

Global recognition from SolarWinds

Our Dedicated Team

Join The Team

Testimonials

What our clients say about us.

EVALUATION