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Loop1 announces achievement of Cisco Premier Partner status in the US

This attainment marks an important milestone in Loop1’s global Cisco Partnership Roadmap, that sets out the plan for all Loop1 operations to achieve Premier Partner Status by the end of Q1 2021.

Austin, TX | December 19, 2020—Loop1, LLC, a leading global IT Operations Management (ITOM) company specializing in the SolarWinds® ITOM product offering; and Cisco Partner with specializations in unified communications and Webex collaboration, today announced that it has successfully met all the authorization program requirements necessary to earn Cisco Premier Partner accreditation status for its operations in the US.

In order to achieve Cisco Premier Certification, Loop1 was required to attain the Cisco Express specialization. This specialization includes tests on technical competency in the integration of Cisco collaboration architecture including both on-prem and cloud-based solutions such as Cisco unified communications, the complete Webex suite including Cisco Webex Calling, and Cisco Webex Meeting. In addition, Loop1 was required to integrate a base level of Cisco Lifecycle Services into their offerings and demonstrate high levels of client satisfaction based on independently audited client surveys.

The Cisco Premier Partner certification strengthens our relationship with Cisco, and our commitment to our clients globally. It enables us to provide an increased level of support and further enhances our ability to address the requirements of our clients’ evolving needs. The certification is an acknowledgement that our pre-sales, sales, and client support teams are more than ably equipped to design, quote, deploy, and support Cisco solutions.

Know What’s Next with Loop1

Loop1 is a leading global IT Operations Management (ITOM) company specializing in the SolarWinds® ITOM product offering; and Cisco Partner with specializations in unified communications and Webex collaboration. We help our clients to ‘Know What’s Next’ through our unique methodology ITOMPlus, incorporating L1M3 (Loop1 Monitoring Maturity Model), that delivers a simplified roadmap and scorecard to enable organizations to measure and improve the value of their overall IT operations. Headquartered in Austin TX, United States, with offices in the United Kingdom, Ireland, Australia, Sri Lanka, and Singapore; the group has more than 100 employees across 4 continents, clients in more than 60 countries and 50+ SolarWinds SCP, and Cisco certified engineers holding CCNP’s and CCIE’s. www.loop1.com

Loop1 Media Contacts:

Luke Woolmer, President
luke.woolmer@loop1.com

Helen Owens-Pope, Director of Global Marketing
helen.owens@loop1.com

Loop1 achieves Cisco Select Partner status in the US, UK, and Singapore

Attainment further strengthens our strategic partner relationships, and new lines of business that support the needs of our global clients

Austin, TX | September 28, 2020—Loop1, LLC, a leading global IT Operations Management (ITOM) company specializing in the SolarWinds® ITOM product offering; and Cisco Partner with specializations in unified communications and Webex collaboration, today announced that it has successfully met all the authorization program requirements necessary to earn Cisco Select Partner designation status for its operations in the US, UK, and Singapore.

This attainment marks an important milestone in Loop1’s global Cisco Partnership Roadmap, that will see the US, UK, and Singapore join the APJ operation at Premier Partner Status by the end of 2020.

The Cisco Select Partner certification strengthens our relationship with Cisco, and our commitment to our clients globally. It enables us to provide an increased level of support and further enhances our ability to address the requirements of our clients’ evolving needs. The certification is an acknowledgement that our pre-sales, sales, and client support teams are more than ably equipped to design, quote, deploy, and support Cisco solutions.

Anthony Bettanin - COO Loop1

Commenting on the certification, Anthony Bettanin, Chief Operating Officer at Loop1, statedWe are delighted to extend our Cisco offerings globally. Extending our partner status places us in a unique position to provide Cisco services to a sophisticated client base who are monitoring their mission critical environments. Many of our clients use SolarWinds to monitor their Cisco networks, so this evolution is a natural fit for Loop1, based on our proven global expertise.

Cisco Partner Select Certified

Built on strong Cisco foundations

Loop1 already holds Cisco Premier Partner status in APJ with specializations in unified communications and Webex collaboration. The APJ team has its roots in telecommunications and Webex Calling and Contact Center technology and implemented a company-wide integration of the Cisco Webex platform, including Calling, Teams and Meetings, in February 2020.

Loop1 has seen significant growth in 2020, with the expansion of its global operations following the acquisition of Kenson Network Engineering in the UK and the XLATE Group in Australia. The combined group now has more than 100 employees across 4 continents, clients in more than 60 countries and 50+ SolarWinds SCP, and Cisco certified engineers holding CCNP’s and CCIE’s.

-ENDS

Know What’s Next with Loop1

Loop1 is a leading global IT Operations Management (ITOM) company specializing in the SolarWinds® ITOM product offering; and Cisco Partner with specializations in unified communications and Webex collaboration. We help our clients to ‘Know What’s Next’ through our unique methodology ITOMPlus, incorporating L1M3 (Loop1 Monitoring Maturity Model), that delivers a simplified roadmap and scorecard to enable organizations to measure and improve the value of their overall IT operations. Headquartered in Austin TX, United States, with offices in the United Kingdom, Ireland, Australia, Sri Lanka, and Singapore; the group has more than 100 employees across 4 continents, clients in more than 60 countries and 50+ SolarWinds SCP, and Cisco certified engineers holding CCNP’s and CCIE’s. www.loop1.com

Loop1 Media Contacts:

Luke Woolmer, President
luke.woolmer@loop1.com

Helen Owens-Pope, Director of Global Marketing
helen.owens@loop1.com

Top 5 things to do as a new SolarWinds Administrator

Top 5 things to do as a new SolarWinds administrator

In this latest blog post, from Loop1 programming guru, and training instructor, Steven Klassen, learn the top 5 things you may want to consider as a new SolarWinds administrator.

So you have a new SolarWinds install and you’ve been handed the keys and the responsibility of monitoring all the things. You know there are probably some settings that should be given attention sooner than later, but which ones?

1. Set Your SMTP Information

There are a lot of things that SolarWinds software will do out-of-the-box, but one of the most important is letting you know when things go wrong. To that end, you’ll need to make sure it knows how to get that information to you.

Under Settings > All Settings > SMTP Settings you can tell the system where your SMTP server is, if it requires authentication, and from whom the emails should appear to be coming from. A common choice for this is solarwinds@example.com where example.com is your company’s domain.

Add SMTP Server

2. Customize Your Data Retention

How much data about your system monitoring do you want to keep? I know the answer is probably “well, all of it…” but realistically you probably care about information that’s recent more than you care about what happened 3 months ago.

By default, SolarWinds stores 7 days of detailed data. That means every time your device is pinged SolarWinds stores a pass/fail in the form of a 0 (it didn’t respond) and 100 (it responded). After 7 days those get averaged at the one-hour mark. So after day 7 you can’t tell how the device was doing at the top of the hour versus the half hour because you have three values – the minimum, the maximum, and an average. The minimum and maximum are more interesting for things like latency and speed, but the average tells us, on average, how often it responded to ping. After 30 days, those averages to go to an entire day.

So, make sure you’ve set your retention settings to support the maximum reporting requirement you’ll need. It’s not fun to have to generate a report and then realize after you need it that you don’t have enough data with the right precision.

You can find these settings under Settings > All Settings > Thresholds & Polling > Polling Settings.

Customize your data retention

3. Create a DeviceType Custom Property

Because SolarWinds is capable of monitoring so many types of devices from servers to routers to fiber switches to UPSs, it’s important to be able to categorize them. Also because SolarWinds treats devices very generically (with some exceptions, like Cisco UCS and VMware) it doesn’t hazard a guess as to what “flavor” of device you’ve added.

Since that information isn’t assumed by the system, it’s good to have a custom property that can be set on each device or cluster of devices as they’re imported into the system.

Some good values for that custom property follow:

  • Router
  • Switch
  • Power Supply
  • Printer
  • Server
  • Environmental Sensor

Armed with this custom property you can use it to customize the rest of your SolarWinds configuration. For example:

  • View all your routers and switches only
  • Limit an alert about your UPS devices to your facilities distribution list only

4. Create a THWACK Account

There’s nothing worse than working with software in a vacuum. While you’re working with SolarWinds software you’re going to have questions. The resources I’m going to want to find immediately upon being put in charge of a new install are the following:

  • Where can I learn more about this software?
  • If I have a problem, who can I ask?
THWACK IT Community

THWACK has you covered. There are forums for each of the products and they’re well attended by SolarWinds administrators, hobbyists, and SolarWinds’s very own MVPs.

Besides product-specific forums they have special areas for the API and labs for reporting and alerts because they got enough traffic that they were split off from the main content. Links are below to check those out, but don’t forget to create an account – that’s the only way you can contribute and take part in the conversation.

Important THWACK Links

5. Install SolarWinds SDK

Programming isn’t for everyone, that’s true. So it’s possible that you might have read about the SolarWinds SDK (software development kit) and passed right over it. What you didn’t see is that this software comes with an extra sharp tool called SWQL Studio (pronounced swickle).

If you’ve ever used SQL Studio from Microsoft to interact with a database, this utility won’t be too hard to get into your toolbelt. These are the major differences:

Entities vs. Tables

This is partly a naming convention and partly a functional one. In the database your node information is in an appropriately-named table (okay, it’s actually a view) called Nodes. In SWQL, the same information can be found in the entity called Orion.Nodes. Your volume information is in a table called Volumes. In SWQL, it’s in Orion.Volumes. That’s great – are we just prefixing everything with Orion? No, but there is a search, so you can find the entity easily.

Select Star From Table

When you want to get to know a table and its contents, the DB wrangler in us all taps out the usual query:

SolarWinds Administrator Select Star From Table

Not to worry, you can still double-click on the entity and get a tidy SELECT query with all the fields. From there you can whittle it down to just the fields you want.

Select Star From Table Query

JOIN vs. Navigation Properties

This is probably the very coolest difference between being thrown into a database you don’t know and working with SolarWinds data.

Usually you would have to know that a) two tables are related and b) that there’s a key between them that you can use to establish a relationship by way of some type of JOIN. With SWQL they curate these relationships for you.

They’re represented here by these chain-link icons. The string to the left is the navigation and the bit in the parentheses is the actual entity. There may be some slight difference between them as is the case with ResponseTimeHistory (navigation property) and Orion.ResponseTime (the entity itself).

JOINs vs. Navigation Properties

There will be a follow-up article that goes into using SWQL in more detail, but here’s a taste – we are working with the Orion.Nodes entity and we want to reach into the Orion.NPM.Interfaces entity only for the purpose of taking the InterfaceName field from that entity.

Orion.NPM.Interfaces entity

Summary

In this blog post you learned how to:

  1. Get automatic email SMTP notifications when things go wrong
  2. Make sure your reports have the data that they need
  3. Add extra information specific to your environment
  4. Get help when you need it (and share what you’ve learned) on THWACK
  5. Get the data back out of SolarWinds using SWQL

I hope you’ve enjoyed this blog and you’ll stay tuned for others that are coming soon.

Steven Klassen - Programmer Analyst

Steven Klassen

Programmer Analyst

Steven Klassen is a principal developer for Loop1, designing and developing SolarWinds integrations primarily in Go, PowerShell, Python, and JavaScript. He has more than 20 years of experience in software automation and technical training. He teaches public training classes on database design, queries in SQL and SWQL, and programming in Go, Python, and PowerShell. Steven developed and teaches the Loop1, 1-day virtual Solar Flare coder camp class.

Steven enjoys learning new programming languages, technologies, APIs, and just about anything else. His very favorite thing to do is breaking down a technical concept into easy-to-learn bits by spinning analogies. Steven likes to listen to music while he works, and that usually consists of whatever the Biebs has put out recently along with anything and everything written between ’84 and ’95.

SQLBits 2020 | Sept 29-Oct 3, 2020

SQLBits 2020

Virtual Event | UK

Join Loop1 at this year’s SQLBits 2020 virtual conference – Ladies and Gentlemen, the show is about to begin!

SQLBits was started by a group of individuals that are passionate about the Microsoft Data Platform. The online conference will provide a platform for delegates to benefit from a fully interactive learning environment, access to key industry experts and the opportunity to network with leading suppliers, such as Loop1 and SolarWinds, showcasing their latest innovations.

Benefit from five fantastic days of deep dive content – delivered by leading industry experts from the UK and around the world. 2 full day training days and 3 conference days, including an expo of companies covering all aspects of the data ecosystem.

Find out more, view the full schedule, and register at SQLBits 2020.

Join the Loop1 team at our virtual booth to learn more about SolarWinds Database Performance Analyzer for SQL Performance and Server & Application Monitor, watch a video overview, get a free trial or request a demo.

Database Performance Analyzer for SQL Performance

SolarWinds Database performance Analyzer

Stop guessing. Drill down with the SQL performance analyzer tool so you can pinpoint the root cause of poor Microsoft SQL performance. Discover why SQL database professionals and developers love SolarWinds® Database Performance Analyzer (DPA).

Key Features
  • Intuitive performance analysis
  • Blocking and deadlock analysis
  • Workload and index advisors/recommendations
  • Anomaly detection powered by machine learning
  • Query performance analysis
  • Real-time and historic monitoring

Server & Application Monitor

SolarWinds Server & Application Monitor

Monitor server performance with over 1,200 monitoring templates across your private, public, and hybrid cloud environments. Get continuous server monitoring, cross-stack correlation for your hybrid IT data, and the flexibility to monitor custom applications.

Key Features
  • Get started typically in minutes
  • Monitor Azure and AWS IaaS, PaaS, and SaaS
  • 1,200+ out-of-the-box monitoring templates, plus more than 1,000 community templates
  • Custom monitoring with REST API, WMI, SNMP, and PowerShell scripts
  • Customizable server monitoring
  • Infrastructure dependency mapping

Loop1 Welcomes Xlate Group to the Loop1 Family

Loop1 Welcomes Xlate Group to the Loop1 Family

Austin, TX [24 March 2020] Loop1, an Austin-based enterprise IT services management organization, is pleased to announce its continued global expansion with the acquisition of Melbourne-based Xlate Group, a technology services integrator specializing in network and telecommunication systems, applications development, and integration across Australia and Asia.

Commenting on the acquisition, Bill Fitzpatrick, Chairman and CEO of Loop1 said, “The skills and expertise of the Xlate Group are an ideal extension of our North American and European teams. I’m pleased to be adding such a talented team of people along with strategic client and partner relationships to round out our global capabilities.”

Luke Woolmer, group managing director for Xlate has assumed the role of president for Loop1 and will oversee global marketing efforts. “I’m very proud to have joined the Loop1 family; together we now have operations in all global regions and clients in more than 60 countries,” said Woolmer.

The Xlate acquisition brings with it Cisco Premier Partner status with specializations in enterprise networking operations, unified communications, and Webex Collaboration, capabilities that will form new lines of business with the internationalization of the Group.

Xlate Group CEO Anthony Bettanin has assumed the global chief operations officer role for Loop1 and will relocate to Austin. “We welcome the acquisition and merger with Loop1. We will go forward as Loopsters to deliver world-class global service coverage. Loop1 is known around the world as the leading ITOM (IT Operations Management) specialist implementation company and the fit with our APJ operations was natural. We are now able to truly offer 24/7 full-stack monitoring for clients with global operations, supporting the SolarWinds® suite of IT operations management software.”

“I’m delighted to congratulate Loop1 and Xlate on their recent acquisition. We’re excited about their global expansion and welcome the extensive technical expertise Loop1 brings to our customers in the APJ region,” said Sojung Lee, vice president, APJ sales, SolarWinds.

With the acquisition, Loop1 has now grown to more than 100 employees worldwide with offices in Austin, Cork, London, Singapore, Sri Lanka, and Melbourne.

About Loop1: Loop1 is a global IT Operations Management company specialized in the SolarWinds IT operations management (ITOM) product offering. Loop1 has developed the ITOMplus implementation framework leveraging the Loop1 Monitoring Maturity Model (L1M3).

About Xlate Group: Xlate are an APJ-focused technology service provider with operations in Australia, Singapore, and Sri Lanka. Xlate has specialized in Cisco Webex collaboration and communications, network and telecommunications servicing.

Contacts:

Courtney Griffin, Marketing Manager, Americas Courtney.Griffin@loop1.com +1 (512)580 2041

Luke Woolmer, President Luke.Woolmer@loop1.com    +61 413686657