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What Happens if I Have Conflicting Alerts?

Loop1 Answers Top Questions from Alert Noise Webinar

We recently hosted a successful webinar on alert noise – the importance of getting them under control and how to customize for your needs.

If you missed it, you can view it here:

We had a rich conversation in our Q&A portion where our host, Chrystal Taylor, walked attendees through application in specific scenarios.

The top questions and answers were:

I have a Windows domain environment with mostly laptops plugged into Cisco switches. I would like to get an alert if/when someone that has a non-domain computer joins my switches. Can I create alerts based on this situation?

There are a couple of different ways we could approach this. If you’re using DNS in your environment and all of your other devices are DNS, and something pops up that isn’t using DNS, you can trigger an alert to let you know. If you want to go a different route, you can utilize an events monitor or a script monitor to check for devices not on the domain.

We need some of our servers to monitor interfaces and hardware. Often, when the node goes down, we get a barrage of alerts for the interfaces and the hardware going into an unknown state. How do we protect against this from happening?

You can use dependencies. There are supposed to be automatic dependencies to keep this from happening, so when your node goes down, all of those that are a child of that node shouldn’t be alerting you. If you’re still getting alerts, you can add a condition to your alerts so when your device is down, you won’t receive notifications.

Is there a way to edit the default email template used for when creating a new alert?

There’s not a way to change the default email template. There are, however, variables to change for an email address. But as far as edits to the template go, there’s not a way to do that to our knowledge.

Can the text of an alert on an application have variables or values in the alert from the different groups? Like nodes or alerts?

Yes. What you’re able to use is going to depend on the property you’ve triggered on. If you’ve set your alert to trigger on a node status, you’ll probably have to use the custom variables. SolarWinds does let you create custom sequels to pull any information from the database in. You can use other variables in there to pull information. If you have something custom from your table that you need to pull in, you can definitely do that. It just takes some tweaking on the front end.

What if you have conflicting alerts?

If you have conflicting alerts, they should both trigger. Alerts don’t take priorities.

For more information on how you can customize your alerts, or questions about this specific webinar, visit www.loop1.com.

One Client’s Journey to Slaying Alert Noise

Photo by Jacob Miller on Unsplash

 

When we started working with our client, he was overwhelmed.

He had finally convinced his organization to invest more than $250,000 in the SolarWinds platform, but he knew he wasn’t using the tool to its full potential. Subsequently, he was losing faith in the investment.

“It’s just not useful to me,” he told us.

It wasn’t the SolarWinds software that was the issue. The problem was it was flooding him with alerts – the default ones — that were clogging up his inbox. He would investigate each alert only to find that it wasn’t an issue he needed to watch. He couldn’t decipher which were critical and which were just noise.

We had a Loop1 engineer come in, and spend the day with him. Together, they completely customized his alert systems to work for him. They eliminated all of the repetitive alerts and replaced them with ones that worked for his role and his organization.

Now that he’s been cleared of alert noise, he spends his time proactively monitoring his environment. His boss no longer sees his department as a profit drain and his people are better able to meet deadlines – all because they’re no longer investigating unnecessary alerts.

Almost all of our clients come to us feeling overwhelmed with alert noise. Ready to eliminate this nuisance once and for all?

Join our complimentary webinar, on March 22, where we’ll give you ideas on how to customize your alerts to your needs and finally eliminate the noise.

Register here.

6 Instant Benefits When You Address Alert Fatigue

Ding. Buzz. New email in inbox. Ding, Ding, DING!

What’s that noise? Yes, it’s another alert, most likely one of hundreds (or more!) you could see today.

On a good day, they’re a mild nuisance. On a bad day, they’re painfully distracting, forcing you to surrender your precious time to seeing if these alerts are even worth investigating.

At Loop1, we believe the truth is in sight, and you just need to look at it through different eyes. In the thick of alert noise, we’re going to challenge you to look at noise completely differently – in a way where they can actually serve you and bring you valuable insights.

Here are 6 benefits you could enjoy, right now, if you started working on customizing your alerts to work for you, not the other way around:

  1. Reduce False Alerts – When you purchase SolarWinds, you may not realize that it comes with 100+ alerts already enabled. Simply put, if you don’t customize the defaults, your world will be very noisy. Getting a handle on alert noise gives you the reassurance that when you receive an alert, it’s important.
  2. Create Actionable Alerts – When you customize your alerts to your needs, you can also enable them to tell you when action is needed – and when it’s not. For example, if your memory is too high, your alerts can be configured to show which processes are actually consuming the memory, giving you helpful intel to remediate the issue quicker.
  3. Improve Alert Management – Many SolarWinds admins find themselves as an alert order taker, configuring one-off alerts for every person who requests one. Pretty soon, you’re managing a platform with several 100 different alerts. Getting a handle on “alert sprawl” will help you reduce duplicate alerts as well as reduce unnecessary overhead on the database back-end of the platform be limiting the number of alert.
  4. Create Alert Tracking – When you’re suffering from alert noise, every alert is a squeaky wheel. But, you can minimize noise by prioritizing which ones are high priority, creating fewer alerts that are smarter. Plus, tracking such as custom reports and dashboards help you see where the repeat offenders are.
  5. Customize a Logical Escalation Protocol – Getting a handle on alert noise can also enable you to have an escalation process in place. For example, if a Microsoft SQL server crashes, it can prompt an alert to the right person. If that person doesn’t acknowledge or remediate the alert after a period, the protocol can resend the alert or trigger an alert to a secondary person.
  6. Clear the Way for Trend Analysis – Most professionals who are bombarded by alert noise aren’t analyzing trends. When you clear your life of unnecessary alerts, you’re paving the way to being more proactive and preventing problems.

Ready to learn more about preventing alert noise?

Join our complimentary webinar on March 22 where we’ll delve more into how this can be transformative in your day. Loop1 Managed Services Engineer Chrystal Taylor will lead attendees through the steps on how to eliminate alert noise forever.

Register here.

 

New! SCP Preparation Courses Offered by Loop1

Loop1 Systems is proud to be one of the selected SolarWinds partners to provide training for the SolarWinds Certified Professional (SCP).

The SCP was recently updated and will now be product focused, NPM and SAM, as well as being offered as the industry’s first subscription-based certification program. Earning the prestigious SCP certification indicates that a SolarWinds administrator has mastered effective use of SolarWinds networking and systems management products. Read more about the SolarWinds announcement of SCP updates here.

As a premier partner for SolarWinds, Loop1 Systems this year is debuting a SCP Preparation course for both NPM and SAM. Loop1 Systems engineers have been involved in the beta testing of the updated SCP, and have mapped its training around the new exam. Our team boasts the most qualified group of engineers in the market. In 2017 alone, Loop1 team members spent 15.5 years of work on SolarWinds.

Over the course of a two-day workshop, Loop1 engineers will prepare SCP candidates for the exam with instructor-led curriculum, practice questions, as well as a voucher to take the test.

Stay tuned for the full schedule of SCP preparation courses, offered by Loop1 Systems.

New Owner at Loop1 Systems Prepares for Prosperous Future

Co-Owner William Fitzpatrick Buys Out Partner, Assumes 100% Ownership

AUSTIN, Texas (Dec. 6, 2017) – Loop1 Systems, an IT infrastructure solutions provider and SolarWinds Authorized Partner, announced today that it has new ownership. William Fitzpatrick, who previously owned 42 percent of Loop1 Systems, now has full ownership.

Fitzpatrick, taking the title of President and CEO, became full owner this June after buying out long-time partner and co-founder, Don Kinnett. Bringing deep industry knowledge of engineering to Loop1 Systems, Fitzpatrick has a unique mix of technical expertise, application development and entrepreneurship to take Loop1 Systems to its next level of growth.

Fitzpatrick’s background helped catapult the Austin-based company to success. The company brought in $22 million in business last year, and counts more than 200 of the Fortune 500 corporations as clients. Loop1 Systems has been named several times on the coveted Inc. 500|5000 list and earned several other accolades for its fast growth since establishment in 2009. Fitzpatrick plans to build upon what has made Loop1 Systems successful, while also adding new outbound and culture-building initiatives to its operations.

“We’ve had so many accomplishments, but we’ve only scratched the surface of what we’re capable of,” Fitzpatrick said. “We have built a reputation we’re proud of: Loop1 Systems makes SolarWinds even better. We will continue to hold to that standard of excellence, while better serving our clients’ enterprise needs and growing existing client relationships.”

In order to best prepare for Loop1 System’s future growth, Fitzpatrick made several changes to his leadership team, including several promotions of internal talent and bringing on a few key consultants. Fitzpatrick has also launched a Loop1 Cares program focused on helping employees set and reach professional and personal goals, orchestrating team-building activities and supporting philanthropic initiatives as a company.

ABOUT LOOP1 SYSTEMS

Loop1 Systems, Inc. provides IT infrastructure solutions for clients of all sizes and verticals. Loop1 Systems makes SolarWinds even better, specializing in offering the most comprehensive training and professional services for SolarWinds customers across North America. With corporate headquarters in Austin, Texas, Loop1 Systems is able to deliver technical solutions worldwide both remotely or onsite. Visit www.loop1.com.

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