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Professional Service Engagement
Step 1 of 3
Your company name
(Please enter your company name)
Loop1 engineer's name
(Please enter the engineer who worked with you during the engagement)
Please answer the following questions regarding your recent engagement with Loop1.
Were all topics and questions discussed during the engagement sufficiently addressed?
Were your expectations of the Loop1 engineer met for this engagement?
Please answer the following true/false statements regarding your recent engagement with Loop1.
I have a better understanding of the material discussed during this engagement.
During this engagement, the Loop1 engineer effectively helped us to maneuver the topics discussed and deliver solutions based on available resources.
I understand Loop1 has several engineers and would like to see this one come back again.
Please rate the product knowledge and expertise of the Loop1 Engineer you worked with on your recent engagement. Only check the products that apply to your engagement.
Database Performance Analyzer (DPA)
IP Address Monitor (IPAM)
Log & Event Manager (LEM)
Netflow Traffic Analyzer (NTA)
Network Configuration Manager (NCM)
Network Performance Monitor (NPM)
Server & Application Monitor (SAM)
Storage Resource Monitor (SRM)
User Device Tracker (UDT)
Virtualization Manager (VMan)
Web Help Desk (WHD)
Web Performance Monitor (WPM)
(1) "Unsatisfactory Product Knowledge" - Unable to answer questions and lacked basic knowledge of product. (2) "Satisfactory Product Knowledge" - Had to lean on team but got most questions answered before end of engagement. (3) "Proficient in Product Knowledge" - Able to answer most questions. (4) "Expert in Product Knowledge" - Able to answer all questions and make solutions that required intricate knowledge of the product and the “out of the box” functionality. (5) "Perfect Product Knowledge" - Able to answer all questions and make solutions that required intricate knowledge of the product and “outside of the box” solutions.
If you were running Loop1, what would you change about our sales and delivery process?
Any other comments, questions, or concerns?
Would you like to set up a call with someone from the Loop1 team to discuss your engagement further?
Yes, I would like to speak with someone from your team
No thanks, that is all for now
Please provide us your direct contact information so that we may have someone reach out to schedule the call