Cloud Engineer I Full Time - Sri Lanka

Colombo, Sri Lanka, LK

Loop1 is committed to helping clients achieve their goals through exceptional monitoring tools, integration, and automation. The collective intelligence we deliver through L1M3 (Loop1 Monitoring Maturity Model) allows our clients to gain insights, drive outcomes, and foster innovation among IT teams and infrastructure services. We are looking for team players who thrive in demanding environments and accomplish challenging assignments with minimum supervision and instructions. Opportunity exists for exceptional individuals passionate about engineering breakthrough solutions for our clients.

Duties:
• Manage an incoming queue of cases, incidents, and service requests within SLA, OLA, and KPI targets
• Maintain and support a high-load distributed system
• Ability to work with different teams to debug and diagnose issues
• Support and troubleshoot problems with existing applications
• Support SaaS-based helpdesk ticketing applications and customer issues
• Knowledge of ITIL best practices
• Create and update relevant knowledge base articles and other documentation to address known issues, workarounds, and service requests
• Provide initial RCA for long, complex, or major incidents for customer incidents

Requirements:
• Familiarity with AWS Cloud Technologies and willingness to learn
• Good to have knowledge in PostgreSQL, AzureSQL
• Exposure to Linux servers
• Should have basic knowledge in Firewall, Network Routing, Windows Virtual Desktop, and Load Balancers.
• Excellent verbal and written English language skills
• Experience in cloud technologies will be an added advantage
• Having knowledge of Docker & Kubernetes is an asset
• Experience with network monitoring systems will be an added advantage
• Experience in ServiceNow

  • Min 1-2 years experience in a similar capacity
  • Bachelor’s degree in computer science, IT or equivalent
  • Learn new technologies and theories, and apply them when necessary
  • Need to be a quick learner
  • Team Player

What’s on offer?

  • Hybrid work model
  • Flexibility to work from home
  • Attractive remuneration package
  • Fast-tracked career progression and recognition
  • Learning and development
  • Work hard, play hard
  • Medical insurance

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required to perform this job.

 

About Loop1

Loop1 is a leading global IT Operations Management (ITOM) company specializing in the SolarWinds ITOM product offerings—we offer the most comprehensive training and professional services for SolarWinds clients across the globe.

Loop1 runs on EOS® (the Entrepreneurial Operating System) a business management system that empowers leadership teams to run successful companies; and our employees are a key factor in this success. We strive to engage good people, who thrive on learning from each other and working together to deliver exceptional enterprise services to our clients. At the heart of this, are the core values that embody what it means to be a Loop1 employee:

  • We are greater than me
  • We are purposeful
  • We do the right thing

Be part of the success story that is Loop1

Loop1 is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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