Professional Services Engineer Full Time

Professional Services Engineer – Cedar Park, Texas

Loop1 is a leading global IT Operations Management (ITOM) company specializing in the SolarWinds ITOM product offerings— we offer the most comprehensive training and professional services for SolarWinds clients across the globe. We are looking to hire an experienced Professional Services Engineer.

Reporting directly to the regional head of engineering, the Professional Services (PS) Engineer provides hands-on consultation, technical services, and support to Loop1 clients based on their needs and what has been aligned in a project agenda with a primary focus on SolarWinds solutions.  The PS Engineer will pair these services with a road mapping discussion and support those discussions with follow-on activities.  Services include installation, default and custom configuration services, database support, best practices guidance anchored in the L1M3* principles.

The role reports to the Head of Engineering.

Job Description:

  • Provide consultation and training for clients on products aligned with L1M3 Services.
  • Deployment & Training on products in alignment with L1M3 Services
  • Create concise and thorough documentation as a part of project service delivery, which can include as-built documentation, case notes, client communications, as well as knowledge base articles for internal and external consumption
  • Custom and Out-of-the-Box Installation and configuration services as a part of L1M3 Service Delivery Model
  • Database platform configuration, support, and consultation in alignment with L1M3 framework
  • Best practices guidance to Loop1 clients anchored in the L1M3 principles
  • Some travel may be required for this position
  • Ability to be on-call nights and weekends for remote support as needed.

*L1M3 is a framework for Network Operations developed by Loop1


To be successful you will have:

  • You can demonstrate a strong ability in designing, implementing, and configuring SolarWinds Orion(NPM, SAM, NTA, NCM, DPA and others) in a distributed and highly available environment.
  • Strong written and verbal communication skills with experience providing technical training to application users
  • 3+ years of experience with hands-on server and network administration for medium to large business
  • Solid understanding of Windows Server OS – How to manage roles and troubleshoot, MCSA is a plus
  • 2+ years of experience in high availability system configuration, performance tweaking, and troubleshooting
  • 2+ years of experience with industry-standard monitoring technologies (SNMP, WMI, API, scripts, agent-based, remote polling), with the proven capability to implement and support complex environments
  • 1+ year of experience defining, creating, and supporting monitoring dashboards for various levels of users and providing reporting and status information clearly and at actionable levels
  • Must have access to a major airport
  • Must have access to a reliable high-speed internet connection
  • A high degree of emotional intelligence
  • An ability to connect and drive relationships


Preferred Qualifications:

  • Bachelor’s degree in related field
  • MCSA is a plus
  • CCNA is a plus
  • SolarWinds Certified Professional (SCP) certifications.
  • Strong understanding and demonstrated ability of SQL administration and SQL query language
  • Strong scripting skills using PowerShell
  • Familiar with Cisco IOS
  • Understanding of SNMP, SNMP traps and Syslog
  • Experience with open APM & proprietary solutions viz Appdynamics, Splunk, Dynatrace, New Relic, Elastic, Datadog, CAWily, BMCTruesight, Prometheus, Nagios etc is highly desired.
  • Knowledge of complimentary platforms like ServiceNow, JIRA, Clarity, JENKINS, GITHUB & other DevOps Tools.


Loop1 runs on EOS® (the Entrepreneurial Operating System), a business management system that empowers leadership teams to run successful companies, and our employees are a vital factor in this success. We strive to engage good people who thrive on learning from each other and working together to deliver exceptional enterprise solutions to our clients. At the heart of this are the core values that embody what it means to be a Loop1 employee:

  • We are greater than me
  • We are purposeful
  • We do the right thing

Be part of the success story that is Loop1.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required to perform this job.

EOE, including disability/vets

About Loop1

Loop1 is a leading global IT Operations Management (ITOM) company specializing in the SolarWinds ITOM product offering; and Cisco Premier Partner with specializations in enterprise networking, unified communications, and Webex collaboration.  Headquartered in Austin, TX, United States, with offices in the United Kingdom, Ireland, Germany, Sri Lanka, and Singapore, the group has more than 100 employees across four continents, clients in more than 60 countries, and 25+ SolarWinds Certified Professional (SCP) engineers, holding 130+ individual certifications.

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