LOOP1 PARTNERING POLICY Rules of Engagement
Loop1 exists to serve its clients, partners, and employees as part of a global channel ecosystem that needs functional principles and Rules of Engagement.
We are a global SolarWinds sales, services, sales enablement, technical enablement, and classroom training partner.
As a global SolarWinds partner, Loop1 invests continuously in growing the SolarWinds market through channel initiated new business, new logos, and cross-sell/up-sell in the following ways:
- as a dedicated services partner investing in marketing and events, providing pre-sales and post-sales support globally to channel partners and end-users
- partnering with existing distributors and their reseller networks, to provide SolarWinds services, education, enablement, and classroom training
- as a reseller for Loop1 direct clients when no other reseller is present
- as a classroom training partner to drive SCP training and certification for end-users and the channel as an extension of SolarWinds Academy
Partnership Rules of Engagement Loop1:
- recognizes the fundamental principles of non-compete and incumbent account ownership
- supports incumbent partners in the SolarWinds deal registration process
- respects confidentiality of all parties’ commercial and technical agreements
- abides by commercial non-solicitation principles with all parties
- will direct customers to SolarWinds for resolution if approached to engage directly
- executes Smart Start engagements according to all SolarWinds terms and requirements
- acts as an extension of SolarWinds partner enablement
- seeks opportunities to collaboratively cross-sell and up-sell licensing through incumbent
partners whilst protecting SolarWinds deals from other competitors - operates proactively in accounts and liaises with all parties on competitive pricing situations
- always operates ethically and in good faith
