SolarWinds® Web Help Desk virtual training provides attendees with 2 days of training at the comfort of their own desk.
WHY PUBLIC TRAINING? The training is a comprehensive overview and detailed explanation of utilizing the SolarWinds Web Help Desk. Each class is led by a Certified SolarWinds Professional (SCP) with experience working on hundreds of unique Solarwinds® environments for companies of all sizes from small to large enterprises.
WHY PUBLIC TRAINING? • Engage with classmates to gain knowledge & insights
• Hands-on learning lab with customized equipment
• Deep dive into the Web Help Desk Platform
• Led by an SCP instructor with years of field experience
What to Expect Web Help Desk: Installation & Advanced Configuration
The Web Help Desk virtual training course will provide an introduction into the IT Service Management tool and will also deep dive into many of the complex functionalities.
The class will review important features, share best practices and highlight a number of advanced capabilities.
Additionally, time will be spent reviewing the integrations with other platforms and products, such as SolarWinds® Orion and Dameware MRC.
The WHD training course will be led by a SolarWinds® Certified Professional with years of field experience.
Web Help Desk: Installation & Advanced Configuration 2-Day Virtual Training
Day 1: Installation and Basic Configuration
1.1 Installation of WHD
- Architecture options for WHD platform and database
1.2 Authentication Settings
1.3 SMTP Settings
1.4 Integration options with SolarWinds Orion and Dameware MRC
1.5 Email Templates
1.6 Client Accounts
- Options and Admin Roles
1.6 Data Import Options
1.7 Ticket Options
- Request Types
- Status Types
- Priority Types
- Custom Ticket Fields
1.8 Tech Accounts and Permissions
- Tech Groups
1.9 Locations and Departments
- Custom Fields
Day 2: Advanced Configuration
2.1 Ticket Routing
2.2 Approval Roles
- Creating and Managing a Change Advisory Board (CAB)
2.4 Action Rules
2.5 Creating and Managing Assets
2.6 Creating and Managing Parts and Billing options
2.7 Client Surveys
2.8 Knowledge Base