SolarWinds Web Help Desk virtual training provides attendees with 2 (half) days of training from the comfort of their own desk.
The Web Help Desk virtual training class will provide an introduction to the IT Service Management tool and will also deep dive into many of the complex functionalities. The class will review important features, share best practices and highlight a number of advanced capabilities. Additionally, time will be spent reviewing integrations with other platforms and products, such as SolarWinds Orion and Dameware MRC. The Web Help Desk class will be led by a SolarWinds Certified Professional with many years of experience in the field.
Day 1 Installation and Basic Configuration
- Architecture options for WHD platform and database
- Options and Admin Roles
- Request Types
- Status Types
- Priority Types
- Custom Ticket Fields
- Tech Groups
- Custom Fields
Day 2 Advanced Configuration
- Creating and Managing a Change Advisory Board (CAB)
Meet the Instructor
Jeff Stinson has worked at Loop1 for over five years. He is a Delivery Architect for the Managed Services team. During his time at Loop1, Jeff has worked with hundreds of clients designing, configuring, and teaching them how to use there SolarWinds products. He holds SolarWinds certifications in NPM, SAM, NTA, NCM, and Design; Jeff is the Lead engineer for the Web Help desk and ITSM tools. With over 15 years of IT experience, Jeff Stinson partners with clients to make sure they get the most out of there SolarWinds environment.