Orion Server and Application Monitor (SAM)
|Task||Assumptions & Dependencies|
|Creating Custom Templates||Desired applications to be monitored have been identified as part of requirements phase.|
|Deployment of SAM agents||Target servers have been identified, and a service account with adequate permissions for installation has been provided. Agent installation requires remote access to target servers; please refer to the SAM Admin Guide in the SolarWinds Success Center|
|Assignment of SAM templates||Necessary administrative credentials have been created for use by SAM job engine in performing data collection (Windows and/or Unix/Linux).|
|Define Application Thresholds||Define thresholds for metrics such as CPU, Memory and/or Statistics related to monitored applications.|
|Configure Server Hardware Health collection||Necessary vendor SNMP or WBEM agents have been installed (Dell OpenManage, HP Insight, IBM Director)|
|Generate Alerts||Alert Recipients - know what individuals or Distribution Lists alerts will go to.|
Escalation Procedures - Orion provides for alert escalation. If this is a desired feature, please have these available prior to the engagement.
Email distribution group addresses for personnel receiving alerts and SMTP server settings have been provided.
|Generate Reports, Configure Report Scheduler||Reporting requirements have been established during the requirements phase. Email distribution groups or addresses have been provided for Report Scheduler, and SMTP server settings have been provided.|
|Generate and populate custom properties.||A list of desired custom property values has been created or determined during the review phase.|
|Create Users and Account Limitations||A list of Orion Administrators and Users has been provided; user roles and desired view limitations have been captured in the requirements phase.|
|AppInsight Applications||A list of MS SQL, MS IIS, and MS Exchange Mailbox servers and appropriate credentials have been provided.|
|Cloud instance monitoring||Appropriate credentials have been provided for each instance. For supported instance types and credential requirements, please refer to this link|