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The table below details the various tasks commonly performed by Loop1 during an engagement and the associated information or preparation that is required by the client.

Task performed by Loop1

Client to provide for Loop1 to accomplish associated task

Creating Custom Templates Desired applications to be monitored have been identified as part of requirements phase.
Assignment of SAM templates Necessary administrative credentials have been created for use by SAM job engine in performing data collection (Windows and/or Unix).
Configure Server Hardware Health collection Necessary vendor SNMP agents have been installed (Dell Openmanage, HP insight, IBM Director)