SolarWinds Web Help Desk
2 (Half) Day Virtual Training
SolarWinds Web Help Desk virtual training provides attendees with 2 (half) days of training from the comfort of their own desk.
The Web Help Desk virtual training class will provide an introduction to the IT Service Management tool and will also deep dive into many of the complex functionalities. The class will review important features, share best practices and highlight a number of advanced capabilities. Additionally, time will be spent reviewing integrations with other platforms and products, such as SolarWinds Orion and Dameware MRC. The Web Help Desk class will be led by a SolarWinds Certified Professional with many years of experience in the field.
Installation and Basic Configuration
Installation of WHD
- Architecture options for WHD platform and database
SMTP Settings Integration options with SolarWinds Orion and Dameware MRC
- Options and Admin Roles
Data Import Options
- Request Types
- Status Types
- Priority Types
- Custom Ticket Fields
Tech Accounts and Permissions
- Tech Groups
Locations and Departments
- Custom Fields
- Creating and Managing a Change Advisory Board (CAB)
Creating and Managing Assets
Creating and Managing Parts and Billing options
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Professional Services Operations Manager - EMEA
The whole of Darryl’s working career has been focused on the Management and Monitoring of IT Systems and networks, often within secured environments. He has been working with SolarWinds software for more than 20 years, and currently holds all 8 available SCP’s, as well as being a SolarWinds Channel Champion. Darryl has a background in training and development, with a post-graduate award from Cambridge University and a Fellowship from the Learning & Performance Institute. He has an evangelists zeal for implementing consistent, accurate and effective system monitoring following ITIL guidelines. A typical week for Darryl consists of 50% end-user training and 50% consultancy provision for clients of all sizes and across all industry sectors. Darryl is a frequent participant and invited speaker at trade shows and conferences.
Head of Engineering,
Jeff Stinson has worked at Loop1 for over five years. He is a delivery architect for our Managed Services team. During his time at Loop1, Jeff has worked with hundreds of clients designing, configuring, and teaching them how to use their SolarWinds products. He holds SCPs in NPM, SAM, NTA, NCM, and A&D. Jeff is the lead engineer for SolarWinds Web Help Desk and ITSM tools. With more than 15 years of IT experience, Jeff partners with clients to make sure they get the most out of their SolarWinds environment.