SolarWinds Web Help Desk
2 (Half) Day Virtual Training
SolarWinds Web Help Desk virtual training provides attendees with 2 (half) days of training from the comfort of their own desk.
The Web Help Desk virtual training class will provide an introduction to the IT Service Management tool and will also deep dive into many of the complex functionalities. The class will review important features, share best practices and highlight a number of advanced capabilities. Additionally, time will be spent reviewing integrations with other platforms and products, such as SolarWinds Orion and Dameware MRC. The Web Help Desk class will be led by a SolarWinds Certified Professional with many years of experience in the field.
Installation and Basic Configuration
- Architecture options for WHD platform and database
- Options and Admin Roles
- Request Types
- Status Types
- Priority Types
- Custom Ticket Fields
- Tech Groups
- Custom Fields
- Creating and Managing a Change Advisory Board (CAB)
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