Hosted Solutions, Tailored to You.
Loop1 takes the award-winning Web Help Desk (SolarWinds®) application to the next level with it’s cloud-based Hosted Solution. This simple and powerful ticketing solution streamlines help desk ticket resolution through the entire lifecycle.
Loop1 makes Web Help Desk a comprehensive, affordable solution. Leave the server management and headaches to us so that your technicians can focus on the mission critical alerts.
Simple & Affordable IT Help Desk Software
SolarWinds Web Help Desk is an easy-to-use IT help desk software that provides centralized help desk management for IT technicians and help desk staff. Whether you are running IT support in a small or large organization, or if you are an MSP offering managed support services to customers, Web Help Desk is flexible and scalable to meet all your requirements. By simplifying and automating help desk management tasks, Web Help Desk enables you to improve service request fulfillment, IT service support, and overall customer satisfaction.
Streamlined Ticketing Management
SolarWinds Web Help Desk saves a ton of time and manual effort for IT admins and help desk staff by automating many ticketing management activities and processes from ticket creation, processing, assignment, and escalation. You can easily configure multiple tiers and groups of IT staff and define ticket assignment workflows for triage and escalation.
Automated IT Asset Discovery & Asset Management
SolarWinds Web Help Desk is an IT asset management software that enables you to automatically discover your software and hardware assets and manage asset assignments, history, and associated service requests all from an easy-to-use Web console. You can discover systems based on subnet or IP range with Web Help Desk’s built-in scanning engine and also schedule periodic discovery to keep your IT inventory up to date. Web Help Desk’s asset discovery includes, but is not limited to, system hostname, make, model, serial number, logged-in user, operating system, hard drive, memory, installed software, antivirus state, and more.
Help Desk Knowledge Management
SolarWinds Web Help Desk includes a built-in extensive, searchable, and easy-to-use knowledge base. You can create FAQ articles and let Web Help Desk display them to your help desk end-users as they enter their service requests into the Web portal. This allows you to promote self-resolution options for your end-users and help reduce the number of in-bound service requests.
IT Change Management & Change Approval
SolarWinds Web Help Desk® software delivers a simple and automated process for managing and controlling change requests. You can customize change approval workflows varying from single approval to multiple approval levels. Web Help Desk notifies approvers via email and provides a quick Yes/No option for direct approval from email. You can also set up reminders for pending approvals. Web Help Desk lets you provide options for approvers to provide explanations for approving/denying a change request.