Introducing L1M3 Services
Let Loop1 manage your entire SolarWinds environment with L1M3 Services; absorbing the repetitive, basic, and time-consuming tasks and freeing up your IT pros to tackle larger, more complex projects that drive business value.
Loop1’s proactive Managed Services provide unlimited 24×7 support where our team monitors, maintains, manages, and enriches your technology investments for you.
Select the IT Operations Management (ITOM) package that’s right for your team and environment, and go L1M3 with Loop1.
What is L1M3
L1M3 (LIME)—the Loop1 Monitoring Maturity Model— was created as a standard reference for organizations to achieve desired business outcomes. Adopting L1M3 improves technology investments’ performance and leverages IT tools and operational data to inform business services and drive better business decisions.
Based on decades of experience in designing, implementing, and monitoring technology solutions across thousands of organizations worldwide, the L1M3 model is structured to help express business technology goals in standard terms while leveraging IT tools and data to deliver valuable business insights.
Select the L1M3 Services package that's right for your organization
Organizations are procuring powerful and sophisticated tools to provide insight into their IT operations, but they often neglect the ongoing maintenance, monitoring and sharpening of the toolset, to enable them to know what’s next and plan for the future. This is where Loop1 comes in.
Whether you opt for our ITOMlite or ITOMplus package, you gain on-demand access to Loop1’s SolarWinds experts to support your ICT Team. ITOMlite is designed to increase monitoring maturity proactively and provides 24×7 management of your SolarWinds investment so your team can focus on executing their core business activities. ITOMplus takes it to the next level and ensures your tooling is integrated, feature-complete, and your team is trained to adopt your investment with no limitations.
Provides you with unlimited, 24×7 support where our team watches, acts, maintains and manages your technology investments for you.
Scheduled proactive activities ensuring effective systems management
Third-party escalation to vendors for discovered bugs
Active patch management of deployed tooling
Support escalation to Loop1 for incidents, moves, adds, and changes
Reduced rate access to Loop1 SCP developers
2 seats/month on Loop1 Public Training classes
Provides you with all the benefits of the ITOMlite, plus, the following additional benefits.
Dedicated Technical Account Manager (TAM)
Proactive Integration and management of your organizations’ CMDB
POC for SolarWinds tools not currently owned by your organization
Full access to Loop1 Public Training classes and SCP certifications
Quarterly business review with Loop1 executive staff on digital transformation agenda
Proactive alignment of L1M3 for the life of your agreement
|Version Upgrades, Customer Success Center, SolarWinds Academy||inc. SolarWind Maintenance||inc. SolarWind Maintenance|
|L1M3 Proactive Management (Daily, Weekly, Monthly Tasks)||42 Point Proactive||42 Point Proactive|
|24×7 Loop1 Orion Platform Support||Unlimited||Unlimited|
|Loop1 Service Level Guidelines for Support Requests|
|Loop1 SolarWinds Orion Health Check|
|ITOM Maturity Assessment & L1M3 Roadmap|
|Loop1 Classroom Training Seats||2 Seats/Month||Unlimited/5 named individuals|
|Professional Services (Projects)||Additional Fee|
|Project Management as a Service (PMaaS)||Additional Fee|
|SolarWinds Orion Product Proof of Concept (PoC)||Additional Fee|
|Loop1 Hosted SolarWinds Orion||Additional Fee||Additional Fee|
|SolarWinds Orion and ITSM Integration|
|SolarWinds Version Upgrades||As Qualified|
|SolarWinds License Maintenance||Recommended||Recommended|
|SolarWinds Premier Support|
|SolarWinds Smart Start||Available||Available|
|Get a Quote||Get a Quote|
L1M3 Services Delivery Framework
Our L1M3 Managed Services packages are designed to ensure your IT environment is operating optimally, and delivering tangible business outcomes. We achieve this by having our teams execute the following daily, weekly, monthly, and annual tasks on your behalf. Taking ownership of the more repetitive, basic, and time-consuming tasks and freeing up your IT pros to tackle larger, more complex projects that drive business value. We help you shift your IT Operations Management from Ad-Hoc to Insightful.
SolarWinds Value-Add License Renewals
As a leading global partner and authorized reseller of SolarWinds, Loop1 can leverage its committed relationship to offer significantly enhanced value for your SolarWinds license renewals.
If you’re not quite ready to go fully L1M3 Services yet—our Enhanced Support package could prove an excellent alternative providing 24×7 support with a defined number of Managed Services Hours, Public Training Seats, and an Annual Health Check.
SolarWinds Version Upgrades
SolarWinds release version updates and security patches frequently, but you’re not benefitting from them if you don’t keep your platform up-to-date. Loop1 are here to assist you with your SolarWinds upgrades. Our SolarWinds Certified Professional engineers will work with you to ensure your upgrade is delivered in accordance with best practice guidelines, and fully tested to ensure the upgrade was successful and SolarWinds is fully functional. Our engineer can also demonstrate how you can take advantage of the new features and functionality.
SolarWinds Health Check
Loop1’s Health Check provides a comprehensive and in-depth assessment of your SolarWinds environment to ensure your Orion Platform and monitoring setup performs at optimum levels. A healthy platform that is fine-tuned, configured for your environment, up-to-date, feature-complete, and secure by design, is far better equipped to meet your IT Operations Management requirements—today, and in the future.
A Loop1 SCP engineer will conduct a comprehensive review of all aspects of your SolarWinds platform—from the underlining architecture, to how SolarWinds was deployed, configured, and even how your IT pros are using the platform; all are assessed against our documented best practices – based on our L1M3 (LIME) ITOM Maturity Methodology.
ITOM Maturity Assessment & L1M3 Roadmap
Loop1’s ITOM Maturity Assessment is designed to assess the current maturity of IT Operations Management within your organization. We will undertake a detailed assessment of your environment against our L1M3 methodology (5 Phases of Maturity, 6 Assessment Areas, 7 Technology Silos) – against which you will receive a personalized scorecard and roadmap to help drive monitoring and observability maturity that delivers business value.
Orion Platform Support
With Loop1’s 24×7 follow-the-sun unlimited Orion Platform Support you can be assured that you have access to responsive, knowledgeable technical support as and when you need it. All Loop1 L1M3 Services and Value-Add Renewals clients receive access to our dedicated ServiceNow portal for logging and tracking support & service requests, as well as reviewing their purchase history.
Professional Services Projects
Alongside the daily, weekly, monthly proactive management of your SolarWinds environment you receive with an active L1M3 Services contract, the Loop1 Engineering Team can also provide additional Professional Services assistance for ad-hoc or out of scope projects. Our global team of SCP engineers has carried out more than 4,500 SolarWinds professional services engagements over the last ten years.
SolarWinds Public Training
Loop1 provides instructor-led public training classes for IT professionals focused on the SolarWinds Orion Platform—across the NA and EMEA regions. Classes cover all the core modules, and range from fundamental level, through intermediate, to advanced. We also provide a range of dedicated classes to help IT pros prepare for the SolarWinds Certified Professional (SCP) exams.