L1M3 ‘LIME’ SERVICES Proactive IT Infrastructure Managed Services
Aligned to Business Outcomes

Introducing L1M3 Services

Let Loop1 manage your entire SolarWinds environment with L1M3 Services; absorbing the repetitive, basic, and time-consuming tasks and freeing up your IT pros to tackle larger, more complex projects that drive business value.

Loop1’s proactive Managed Services provide unlimited 24×7 support where our team monitors, maintains, manages, and enriches your technology investments for you.

Select the IT Operations Management (ITOM) package that’s right for your team and environment, and go L1M3 with Loop1.

What is L1M3

L1M3 (LIME)—the Loop1 Monitoring Maturity Model— was created as a standard reference for organizations to achieve desired business outcomes. Adopting L1M3 improves technology investments’ performance and leverages IT tools and operational data to inform business services and drive better business decisions.

Based on decades of experience in designing, implementing, and monitoring technology solutions across thousands of organizations worldwide, the L1M3 model is structured to help express business technology goals in standard terms while leveraging IT tools and data to deliver valuable business insights.

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    Proactive management of
    your tech stack Daily,
    Weekly, Monthly
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    Keep systems running,
    healthy and secure in delivery,
    not just design
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    Achieve greater ROI on
    your technology
    investment s
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    Benefit from training and
    knowledge sharing for
    your teams
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    Align teams, technologies,
    and tools—to drive
    business outcomes

Select the L1M3 Services package that's right for your organization

Organizations are procuring powerful and sophisticated tools to provide insight into their IT operations, but they often neglect the ongoing maintenance, monitoring and sharpening of the toolset, to enable them to know what’s next and plan for the future. This is where Loop1 comes in.

Whether you opt for our ITOMlite or ITOMplus package, you gain on-demand access to Loop1’s SolarWinds experts to support your ICT Team. ITOMlite is designed to increase monitoring maturity proactively and provides 24×7 management of your SolarWinds investment so your team can focus on executing their core business activities. ITOMplus takes it to the next level and ensures your tooling is integrated, feature-complete, and your team is trained to adopt your investment with no limitations.

Provides you with unlimited, 24×7 support where our team watches, acts, maintains and manages your technology investments for you.

Scheduled proactive activities ensuring effective systems management

Third-party escalation to vendors for discovered bugs

Active patch management of deployed tooling

Support escalation to Loop1 for incidents, moves, adds, and changes

Reduced rate access to Loop1 SCP developers

2 seats/month on Loop1 Public Training classes

Provides you with all the benefits of the ITOMlite, plus, the following additional benefits.

Dedicated Technical Account Manager (TAM)

Proactive Integration and management of your organizations’ CMDB

POC for SolarWinds tools not currently owned by your organization

Full access to Loop1 Public Training classes and SCP certifications

Quarterly business review with Loop1 executive staff on digital transformation agenda

Proactive alignment of L1M3 for the life of your agreement

ITOMLite logo ITOMPlus logo
Version Upgrades, Customer Success Center, SolarWinds Academyinc. SolarWind Maintenanceinc. SolarWind Maintenance
L1M3 Proactive Management (Daily, Weekly, Monthly Tasks)42 Point Proactive42 Point Proactive
24×7 Loop1 Orion Platform SupportUnlimitedUnlimited
Loop1 Service Level Guidelines for Support Requests
Loop1 SolarWinds Orion Health Check
ITOM Maturity Assessment & L1M3 Roadmap
Loop1 Classroom Training Seats2 Seats/MonthUnlimited
Professional Services (Projects)Additional Fee
Project Management as a Service (PMaaS)Additional Fee
SolarWinds Orion Product Proof of Concept (PoC)Additional Fee
Loop1 Hosted SolarWinds OrionAdditional FeeAdditional Fee
SolarWinds Orion and ITSM Integration
SolarWinds Version UpgradesAs Qualified
SolarWinds License MaintenanceRecommendedRecommended
SolarWinds Premier Support
AvailableAvailable

L1M3 Services Delivery Framework

Our L1M3 Managed Services packages are designed to ensure your IT environment is operating optimally, and delivering tangible business outcomes. We achieve this by having our teams execute the following daily, weekly, monthly, and annual tasks on your behalf. Taking ownership of the more repetitive, basic, and time-consuming tasks and freeing up your IT pros to tackle larger, more complex projects that drive business value. We help you shift your IT Operations Management from Ad-Hoc to Insightful.

Loop1’s global Engineering team has its eyes on your tooling 24×7. The team takes care of the following daily tasks.
• 24×7 access and monitoring of your tools
• Tuning of deployed tools to minimize false alarms
• Health checks of the infrastructure hosting your tools
• Immediate action on critical identified risks

Your tools are an essential and crucial part of your organization, and are not designed to be “set and forgot.” At least not if you want to keep them operating optimally. Loop1’s weekly tasks will keep your tools up and running and in a constant state of being fine-tuned.
• We deep dive into your tools weekly (server health checks)
• Perform patch reviews of your deployed tools
• Undertake database health checks to ensure solution integrity

A key deliverable of our monthly schedule is to deliver valuable insights to maximize the return on your investment and demonstrate that you are moving from the Ad-Hoc deployment and management of your tools to an Insightful world where risk is minimized. To achieve this, we deliver

• Monthly Service Improvement reporting
• Monthly Technical Account Manager (TAM) check-ins
• Monthly SolarWinds software patch management, carried out with a risk-controlled approach

Loop1 is here to support your IT infrastructure 24x7x365 – we want to partner with your organization to manage your IT Operations and deliver long-term business value.

Our engineers will conduct an annual review of your deployed tools to ensure the implemented solutions are a strong fit for your organization’s needs – this includes undertaking an
• Annual audit of your deployed tools
• Annual audit for environment hosting used tools?

Loop1’s global Engineering team has its eyes on your tooling 24×7. The team takes care of the following daily tasks.
• 24×7 access and monitoring of your tools
• Tuning of deployed tools to minimize false alarms
• Health checks of the infrastructure hosting your tools
• Immediate action on critical identified risks

Your tools are an essential and crucial part of your organization, and are not designed to be “set and forgot.” At least not if you want to keep them operating optimally. Loop1’s weekly tasks will keep your tools up and running and in a constant state of being fine-tuned.
• We deep dive into your tools weekly (server health checks)
• Perform patch reviews of your deployed tools
• Undertake database health checks to ensure solution integrity

A key deliverable of our monthly schedule is to deliver valuable insights to maximize the return on your investment and demonstrate that you are moving from the Ad-Hoc deployment and management of your tools to an Insightful world where risk is minimized. To achieve this, we deliver

• Monthly Service Improvement reporting
• Monthly Technical Account Manager (TAM) check-ins
• Monthly SolarWinds software patch management, carried out with a risk-controlled approach

Loop1 is here to support your IT infrastructure 24x7x365 – we want to partner with your organization to manage your IT Operations and deliver long-term business value.

Our engineers will conduct an annual review of your deployed tools to ensure the implemented solutions are a strong fit for your organization’s needs – this includes undertaking an
• Annual audit of your deployed tools
• Annual audit for environment hosting used tools?

Entrust Loop1 to manage your SolarWinds environment with L1M3 Services

SolarWinds Value-Add License Renewals

As a leading global partner and authorized reseller of SolarWinds, Loop1 can leverage its committed relationship to offer significantly enhanced value for your SolarWinds license renewals.

If you’re not quite ready to go fully L1M3 Services yet—our Enhanced Support package could prove an excellent alternative providing 24×7 support with a defined number of Managed Services Hours, Public Training Seats, and an Annual Health Check.

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SolarWinds Version Upgrades

SolarWinds release version updates and security patches frequently, but you’re not benefitting from them if you don’t keep your platform up-to-date. Loop1 are here to assist you with your SolarWinds upgrades. Our SolarWinds Certified Professional engineers will work with you to ensure your upgrade is delivered in accordance with best practice guidelines, and fully tested to ensure the upgrade was successful and SolarWinds is fully functional. Our engineer can also demonstrate how you can take advantage of the new features and functionality.

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SolarWinds Health Check

Loop1’s Health Check provides a comprehensive and in-depth assessment of your SolarWinds environment to ensure your Orion Platform and monitoring setup performs at optimum levels. A healthy platform that is fine-tuned, configured for your environment, up-to-date, feature-complete, and secure by design, is far better equipped to meet your IT Operations Management requirements—today, and in the future.

A Loop1 SCP engineer will conduct a comprehensive review of all aspects of your SolarWinds platform—from the underlining architecture, to how SolarWinds was deployed, configured, and even how your IT pros are using the platform; all are assessed against our documented best practices – based on our L1M3 (LIME) ITOM Maturity Methodology.

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ITOM Maturity Assessment & L1M3 Roadmap

Loop1’s ITOM Maturity Assessment is designed to assess the current maturity of IT Operations Management within your organization. We will undertake a detailed assessment of your environment against our L1M3 methodology (5 Phases of Maturity, 6 Assessment Areas, 7 Technology Silos) – against which you will receive a personalized scorecard and roadmap to help drive monitoring and observability maturity that delivers business value.

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Orion Platform Support

With Loop1’s 24×7 follow-the-sun unlimited Orion Platform Support you can be assured that you have access to responsive, knowledgeable technical support as and when you need it. All Loop1 L1M3 Services and Value-Add Renewals clients receive access to our dedicated ServiceNow portal for logging and tracking support & service requests, as well as reviewing their purchase history.

Professional Services Projects

Alongside the daily, weekly, monthly proactive management of your SolarWinds environment you receive with an active L1M3 Services contract, the Loop1 Engineering Team can also provide additional Professional Services assistance for ad-hoc or out of scope projects. Our global team of SCP engineers has carried out more than 4,500 SolarWinds professional services engagements over the last ten years.

SolarWinds Public Training

Loop1 provides instructor-led public training classes for IT professionals focused on the SolarWinds Orion Platform—across the NA and EMEA regions. Classes cover all the core modules, and range from fundamental level, through intermediate, to advanced. We also provide a range of dedicated classes to help IT pros prepare for the SolarWinds Certified Professional (SCP) exams.

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Take a fresh approach to monitoring your SolarWinds environment with L1M3 Services from Loop1.