Custom Tool Integration
Server & Application Monitoring
Network Infrastructure Management
Security Audits & Compliance
Storage Monitoring & Management
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Main Point of Contact
Start Time & Time Zone
Type of Engagement
Onsite & Remote
Physical Site Address
Phone Bridge Requirements if Remote
A Skype for Business Bridge will be sent out by Loop1 Engineer. If you have not received it 1 business day prior to the start of your engagement, please reach out to Marie ODonoghue.
Confirmed, we are able to use Skype for business to host this remote session
No, we will provide an alternative bridge for the session
If you will be providing an alternative bridge, please let us know more about what you will be providing
Are there check in or security requirements
If yes, please provide additional information:
Installation and Deployment Requirements
All intended systems will be prepared and ready for the installation/implementation and deployment prior to the engagement. This Includes but is not limited to the appropriate hardware, database and/or VMs being available. Valid software keys for SolarWinds Products has been purchased and is accessible. SolarWinds server has direct access to the internet and desktop access or Remote Desktop to the SolarWinds server is provided. If no direct internet access is available an alternative method for transferring license activation files must be made available. Nodes to be monitored must be SNMP enabled and have valid SNMP Community Strings. A device list with management IP addresses should be provided. All hardware must meet minimum system requirements: Loop1 can recommend specs upon request.
I understand, and have complied with the Loop1 installation and deployment requirements.
Loop1 will require local administrator access to all systems and SQL administrator access to the SQL server during the engagement. If access is not provided to the Loop1 Consultant, the Loop1 consultant will require a resource, which will be made available while the solution deployment is in progress, whom can authenticate as local administrator on the intended systems as well as SQL administrator on the SQL server.
I understand, and have complied with the Loop1 access requirements
For optimal benefit from the engagement activities, participants should have a basic understanding for the following concepts: basic networking connectivity and device types (routers, switches, firewalls, servers), IP addressing, subnets, TCP/IP, SNMP and ICMP.
I understand, and have complied with the Loop1 skill requirements
Assumptions & Dependencies
Client is responsible for addressing the items listed in the provided Assumptions and Dependencies document to ensure successful completion of the project.
I have reviewed and understand the Loop1 assumptions and dependencies document attached
Terms & Conditions (Scheduling Policy)
The engagement will be considered confirmed once necessary information has been collected from the client. At that time a calendar invitation will be sent out. This invitation will act as confirmation of the engagement dates. Cancellations/date changes must be submitted to Marie.ODonoghue@loop1.com TWO WEEKS PRIOR to the start of any engagement. If a cancellation or reschedule must take place within 2 weeks of the engagement it will be subject to: fees equal to non-refundable booked travel, travel change fees AND $650 per day of cancelled scheduled days to recover base costs. Additionally, please note that Loop1 Professional Service engagements should not exceed 8 hours of working time per day. If the full 8 hours is not used in a day, the remaining time is lost. If more than 8 hours is needed, client must contact Marie ODonoghue for approval prior to exceeding 8 hours. For EU / Clients purchasing services in anything other than the U.S. Dollar. If a customer wishes to cancel OR reschedule a booked engagement, they will be subject to the following change fees: Change fee of 40% of the daily rate. This daily rate will be outlined on the corresponding services quote from which the order was placed. Please review the full list of Terms and Conditions here: http://loop1.com/terms-and-conditions/.
I have read, understand and agree to Loop1’s terms and conditions and the scheduling policy