Introducing SolarWinds Service Desk, a cloud-based, multi-tenant solution for both ITSM and ITAM that pairs a customizable service portal with a powerful backend for service delivery.
Hear from Loop1 CEO & Chairman, Bill Fitzpatrick, together with guest presenter, Patrick Knoope, Manager Solutions Engineering at SolarWinds ITSM, as they discuss why an effective IT Service Management strategy is so vital for organizations in order to support and deliver key enterprise IT services.
Patrick provides a deep-dive demo into SolarWinds Service Desk – during which you’ll learn how to make service delivery easier for your employees by:
* Integrating your IT asset data into your overall service delivery strategy
* Adopting ITIL best practices like incident, problem, change, and release management
* Setting up a self-service portal and service catalog to properly route requests
* Adding automation and AI to simplify tasks