As a strategist, I’m often asked if we should toss the history out and start with a new fresh database for the monitoring product or push through and try to retain the history. My answer is always, “If the data is not at risk or abused, keep it.” So, how important is our history?
Scorecards are a fundamental part of measuring performance and guiding activities and decision-making across an organization to drive business value. Your scorecard should tell a story and provide a framework for measuring your success.
What inspired you to get into IT in the first place? Was it the creative medium in code development? Was it the challenge of having something broken and fixing that problem so that you can save somebody’s day? Can you connect your passion in your career with clarity to what motivates you?
When you plan your monitoring and management strategies for your tooling, who is applying a deep level of understanding to that exercise? This is the framework and tooling your teams live by. It connects your ITSM tools, to your observability tools, to your automation and management tools—all the things.
Taking a wholistic approach to achieving excellence Read More »
