The engagement will be considered confirmed once necessary information has been collected from the client. At that time a calendar invitation will be sent out. This invitation will act as confirmation of the engagement dates.
Loop1 Professional Service engagements should not exceed 8 hours of working time per day. If the full 8 hours is not used in a day, the remaining time is lost. If more than 8 hours is needed, client must contact Loop1 Project Manager for approval prior to exceeding 8 hours.
Cancellations/date changes must be submitted to firstname.lastname@example.org TWO WEEKS PRIOR to the start of any engagement.
If a cancellation or reschedule takes place it will be subject to a fee of $650 per day as well as fees equal to non-refundable booked travel and travel changes.
Clients purchasing services in anything other than the U.S. Dollar the rescheduling/cancelation fee will be 40% of the daily rate day as well as fees equal to non-refundable booked travel and travel changes. This daily rate will be outlined on the corresponding services quote from which the order was placed.
Any days not completed by request of the client during the scheduled engagement must be scheduled within 90 days of the last day of the original engagement.
Any time that goes undelivered or unscheduled for 90+ days is subject to cancelation. If cancelation occurs the remaining balance may be due in full, at Loop1’s discretion.