Managed Services Engineer II

Full Time,

Service Delivery

Cirencester, Gloucestershire

Job Summary: 

As a Managed Services Engineer at Loop1, you will be an integral part of our commitment to excellence and customer satisfaction. Your primary responsibility will be to provide top-tier remote support and proactive consultative services to our clients, focusing on the SolarWinds Product suite.

We are looking for dedicated professionals who are eager to grow with us and help our clients achieve their goals. If you are a team player with a customer-first mindset, we would love to hear from you. Apply today to join our dynamic team!

Key Responsibilities:

  • Monitor, manage, and maintain SolarWinds Orion and associated products on a daily basis
  • Establish a shared understanding of the client’s current and target state for their SolarWinds services
  • Conduct regular audits to ensure software implementation meets design requirements and adheres to defined deployment standards, tools, and design specifications
  • Consult clients regularly on their business requirements to facilitate the continuous improvement of their SolarWinds tools
  • Provide technical leadership to the broader, global Loop1 service team, and maintain the Target State Architecture for the client environments you will work on

 Essential Qualifications:

  • A Level or equivalent education
  • SolarWinds Certified Professional for Network Performance Monitor, Network Traffic Analyzer, Network Configuration Manager, and Server & Application Monitor
  • Minimum of 3 years of hands-on server and network administration experience for medium to large businesses
  • Solid understanding of hosting enterprise applications on Windows Server OS and TCP/IP networking fundamentals
  • Familiarity with routing, switching, and firewalls
  • Understanding of SNMP, SNMP Traps, and Syslog
  • Reliable high-speed Internet connection
  • Excellent organizational skills with the ability to prioritize multiple tasks
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)

 Preferred Qualifications:

  • Relevant University Degree
  • Familiarity with Cisco IOS, CCNA is a plus
  • Knowledge of SQL administration and Transact-SQL queries is a plus
  • Solid understanding of Windows Server OS – how to manage roles and troubleshoot, MCSA is a plus
  • Previous experience in a technical training role is a plus
  • Experience with open APM & proprietary solutions viz Appdynamics, Splunk, Dynatrace, New Relic, Elastic, Datadog, CAWily, BMCTruesight, Prometheus, Nagios, etc is highly desired
  • Knowledge of complementary platforms like ServiceNow, JIRA, Clarity, JENKINS, GITHUB & other DevOps Tools would be a bonus
  • Ability to be on-call nights and weekends for remote support
  • Welcoming and professional demeanor. Can easily engage others

 Work Location:

  • This position is primarily remote, with the option for on-site work

Loop1 is a leading global IT Operations Management (ITOM) company specializing in the SolarWinds ITOM product offerings—we offer the most comprehensive training and professional services for SolarWinds clients across the globe.

 About Loop1

Loop1 runs on EOS® (the Entrepreneurial Operating System), a business management system that empowers leadership teams to run successful companies, and our employees are a key factor in this success. We strive to engage good people, who thrive on learning from each other and working together to deliver exceptional enterprise services to our clients. At the heart of this, are the core values that embody what it means to be a Loop1 employee:

  • We are greater than me
  • We are purposeful
  • We do the right thing

Be part of the success story that is Loop1

 Loop1 is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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